在快速发展的移动通信行业，客户满意度的提升已成为各大运营商竞争的关键。本文基于随机森林和LightGBM模型，深入分析了影响客户语音业务和上网业务满意度的主要因素，并进行了量化预测。通过对数据集的预处理、特征选择和模型构建，研究发现“前3月MOU”、“当月MOU”、“终端品牌类型”等因素对客户满意度具有显著影响。针对语音业务，随机森林模型的预测准确率达到91%，而在上网业务中，LightGBM模型的预测准确率为88%。本研究不仅为移动通信运营商提供了有效的客户满意度提升策略，也为后续的业务决策提供了数据支持，具有重要的理论和实践意义。
"
["minPrice"]=>
string(4) "0.00"
["maxPrice"]=>
string(4) "0.00"
["discountId"]=>
string(1) "0"
["images"]=>
array(3) {
["large"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d6813603518.jpg"
["middle"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d7b58266345.jpg"
["small"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d816f405136.jpg"
}
["ratingNum"]=>
string(1) "0"
["rating"]=>
string(1) "0"
["hitNum"]=>
string(3) "100"
["hotSeq"]=>
string(1) "0"
["maxPriceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["minPriceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["minDisplayPrice"]=>
string(4) "0.00"
["maxDisplayPrice"]=>
string(4) "0.00"
["minDisplayPriceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["maxDisplayPriceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["canManage"]=>
bool(false)
["peopleShowNum"]=>
string(3) "116"
["isMember"]=>
bool(false)
["status"]=>
string(7) "created"
["orgId"]=>
string(1) "1"
["orgCode"]=>
string(2) "1."
["recommendWeight"]=>
string(1) "0"
["recommendedTime"]=>
string(1) "0"
["createdTime"]=>
string(25) "2025-01-13T17:04:06+08:00"
["updatedTime"]=>
string(25) "2025-12-12T18:37:56+08:00"
["product"]=>
array(7) {
["id"]=>
string(4) "2077"
["targetType"]=>
string(6) "course"
["title"]=>
string(77) "基于随机森林与LightGBM模型的移动通信客户满意度预测研究"
["owner"]=>
string(1) "3"
["createdTime"]=>
string(10) "1736759046"
["updatedTime"]=>
string(10) "1742439412"
["target"]=>
array(17) {
["id"]=>
string(4) "2198"
["type"]=>
string(6) "normal"
["title"]=>
string(77) "基于随机森林与LightGBM模型的移动通信客户满意度预测研究"
["subtitle"]=>
string(0) ""
["summary"]=>
string(760) "在快速发展的移动通信行业，客户满意度的提升已成为各大运营商竞争的关键。本文基于随机森林和LightGBM模型，深入分析了影响客户语音业务和上网业务满意度的主要因素，并进行了量化预测。通过对数据集的预处理、特征选择和模型构建，研究发现“前3月MOU”、“当月MOU”、“终端品牌类型”等因素对客户满意度具有显著影响。针对语音业务，随机森林模型的预测准确率达到91%，而在上网业务中，LightGBM模型的预测准确率为88%。本研究不仅为移动通信运营商提供了有效的客户满意度提升策略，也为后续的业务决策提供了数据支持，具有重要的理论和实践意义。
"
["cover"]=>
array(3) {
["large"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d6813603518.jpg"
["middle"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d7b58266345.jpg"
["small"]=>
string(75) "http://www.chinadatacase.com/files/course/2025/03-20/1056502d816f405136.jpg"
}
["status"]=>
string(9) "published"
["studentNum"]=>
string(3) "116"
["discountType"]=>
string(8) "discount"
["discount"]=>
string(2) "10"
["minCoursePrice"]=>
string(4) "0.00"
["maxCoursePrice"]=>
string(4) "0.00"
["defaultCourseId"]=>
string(4) "2204"
["productId"]=>
string(4) "2077"
["goodsId"]=>
string(4) "2076"
["minCoursePrice2"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["maxCoursePrice2"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
}
}
["extensions"]=>
array(3) {
[0]=>
string(8) "teachers"
[1]=>
string(14) "recommendGoods"
[2]=>
string(10) "isFavorite"
}
["specs"]=>
array(1) {
[0]=>
array(26) {
["id"]=>
string(4) "2103"
["goodsId"]=>
string(4) "2076"
["targetId"]=>
string(4) "2204"
["title"]=>
string(0) ""
["seq"]=>
string(1) "1"
["status"]=>
string(9) "published"
["price"]=>
string(4) "0.00"
["coinPrice"]=>
string(4) "0.00"
["usageMode"]=>
string(7) "forever"
["usageDays"]=>
string(1) "0"
["usageStartTime"]=>
string(1) "0"
["usageEndTime"]=>
string(1) "0"
["buyableStartTime"]=>
string(1) "0"
["buyableEndTime"]=>
string(1) "0"
["buyableMode"]=>
NULL
["buyable"]=>
string(1) "1"
["maxJoinNum"]=>
string(1) "0"
["services"]=>
array(0) {
}
["priceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["displayPrice"]=>
string(4) "0.00"
["displayPriceObj"]=>
array(2) {
["currency"]=>
string(3) "RMB"
["amount"]=>
string(4) "0.00"
}
["isMember"]=>
bool(false)
["access"]=>
array(2) {
["code"]=>
string(14) "user.not_login"
["msg"]=>
string(15) "用户未登录"
}
["hasCertificate"]=>
bool(false)
["learnUrl"]=>
string(43) "http://www.chinadatacase.com/my/course/2204"
["teachers"]=>
array(1) {
[0]=>
array(6) {
["id"]=>
string(1) "3"
["nickname"]=>
string(5) "admin"
["title"]=>
string(1) " "
["uuid"]=>
string(40) "634d3b58166bfafd4069119be97ee6bfee064c52"
["destroyed"]=>
string(1) "0"
["avatar"]=>
array(3) {
["small"]=>
string(75) "http://www.chinadatacase.com/files/user/otherform/1711697442_1722994936.png"
["middle"]=>
string(75) "http://www.chinadatacase.com/files/user/otherform/1711697442_1722994936.png"
["large"]=>
string(75) "http://www.chinadatacase.com/files/user/otherform/1711697442_1722994936.png"
}
}
}
}
}
}
{
"i18nChapterName": "章",
"i18nUnitName": "节",
"i18nLessonName": "课时",
"i18nTaskName":"任务"
}
{
"text": {
"icon": "es-icon es-icon-graphic",
"name": "图文"
}
,
"video": {
"icon": "es-icon es-icon-video",
"name": "视频"
}
,
"audio": {
"icon": "es-icon es-icon-audio",
"name": "音频"
}
,
"live": {
"icon": "es-icon es-icon-entry-live",
"name": "直播"
}
,
"discuss": {
"icon": "es-icon es-icon-discuss",
"name": "讨论"
}
,
"flash": {
"icon": "es-icon es-icon-flash",
"name": "Flash"
}
,
"doc": {
"icon": "es-icon es-icon-document",
"name": "文档"
}
,
"ppt": {
"icon": "es-icon es-icon-ppt",
"name": "PPT"
}
,
"testpaper": {
"icon": "es-icon es-icon-examination",
"name": "考试"
}
,
"homework": {
"icon": "es-icon es-icon-task",
"name": "作业"
}
,
"exercise": {
"icon": "es-icon es-icon-exercise",
"name": "练习"
}
,
"download": {
"icon": "es-icon es-icon-downloadfile",
"name": "下载资料"
}
,
"cases": {
"icon": "es-icon es-icon-school",
"name": "实验"
}
}
1765612668
